OpenCare, wherever you are.
Consult a pharmacist online, shop OTC essentials, track your order and follow the live queue from one secure platform.
Upload PrescriptionEasily upload your prescription online.
Consult PharmacistConsult with our registed pharmacists virtually, anytime.
Order medicinesGet genuine medicines safely and securely.
Collect in-storeChoose to collect your order at our pharmacy.
Home deliveryEnjoy fast and reliable delivery to your doorstep.Our services
Care that moves with you
Four simple ways to access pharmacy support without unnecessary friction.
Designed around people
A simpler digital pharmacy experience.
From the first consultation request to the final delivery PIN, every touchpoint is designed to be clear, secure and easy to follow.
FAQs
Questions, answered.
Everything customers need to understand the main digital pharmacy flows.
How does a virtual consultation work?+
Enter and verify your email, receive a queue number, and wait until the pharmacist marks you Ready. Your secure meeting link will be sent by email.
Can I buy prescription medicine from the OTC shop?+
No. The public shop is designed for approved OTC products. Medicines arising from a pharmacist consultation follow the consultation checkout flow.
How do I track my order?+
Use your order tracking number from the confirmation email. The tracking view shows each status change through to delivery.
What happens if I miss my queue turn?+
A Ready queue number has one minute to respond. If missed, it moves behind one person. After five missed attempts, a new queue number is required.
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